What is a Super User?
A super user is someone from a department who provides operational support for the project and for end users. Super users serve as liaisons between end users, department leaders, and the project team. Super users will receive additional training to assist them in their role. This training will take place before other end users receive training, between late October-mid November.
To be successful in their role, Super Users should be:
- Respected by peers as a go-to person in the department, a leader or mentor
- Experts in their department or specialty
- Positive about their workplace, their employer, and the Epic project
- Patient when faced with stressful situations and difficult staff
- Good communicators and active listeners
- Outgoing and enthusiastic
- Approachable, personable, and friendly
- Open and acceptable to change
- Willing to continue to learn and improve
- Competent in basic computer skills